Terms & Conditions


About our rates

1. Flexible rate, pay later (= risk free booking)

Your reservation is guaranteed until 18:00 hours on the day of arrival. Cancellation is free of charge if done before 14:00 hours on the day of arrival. Our most flexible rate and free cancellation is possible until 24 hours before arrival


2. Semi flexible rate

The full reservation value must be paid directly via iDeal or with a credit card. Cancellations can be made free of charge until 15:00h, 7 days priot to arrival. In case of late cancellation or no-show, there will be no refund.


3. Saver rate, pay now (-10%)

This rate requires a full credit card payment at the time of booking. In the event of a cancellation or a no-show, we will charge the full cost of the entire stay. This policy is also applicable for early departures. COVID-19 is not a valid reason for cancellation. When you choose this rate, you can’t cancel free of charge.

 

4. Early bird, pay now (-15%)

This rate requires a full credit card payment at the time of booking. In the event of a cancellation or a no-show, we will charge the full cost of the entire stay. This policy is also applicable for early departures. COVID-19 is not a valid reason for cancellation. When you choose this rate, you can’t cancel free of charge.


Packages

Discounts or offers are not valid on our package prices. Also not our 5% HELLO YOU discount.

Cancellation Policy: You can cancel free of charge up to 48 hours before arrival. 


Kids

Baby (0 - 3 years): € 10.00 per night (incl. breakfast & baby cot)

Child (4 - 11 years): € 25.00 per night (incl. breakfast & extra bed or sofa bed)

12 years and older: € 35.00 per night (incl. breakfast & extra bed or sofa bed)

If your baby prefers to sleep on a bed/sofa bed, € 25.00 per night will be charged.


Kids for free - pizzaparty

A surcharge applies for a 3rd or 4th child. The supplement for these children is not included and is calculated separately for the oldest children:

Baby (0 - 3 years) € 20.00 per package

Child (4 - 11 years) € 75.00 per package


Kids for free - grill & bowl

A surcharge applies for a 3rd or 4th child. The supplement for these children is not included and is calculated separately for the oldest children:

Baby (0 - 3 years) € 20.00 per package

Child (4 - 11 years) € 82.50 per package


Groups & Families

Would you like to stay on the same floor, have breakfast or dinner together? Ask for the possibilities. Different conditions apply for reservations above 10 rooms or 10 people. For more information, please contact the reservations department on 0492 - 67 89 11 or reservations@hup.eu.


Guarantee Policy

Credit card details are requested in order to guarantee the reservation after 18:00 hours on arrival date. In case of no-show, the total amount of the first room night will be charged. However, details may vary depending on the type of rate chosen.


Cancellation Policy

Other cancellations policy for groups, packages and holidays is applicable.


General Terms & Conditions

Check-in time after 15:00 hours

Check-out time before 12:00 hours

Max. 2 pets are allowed in the room: € 15,00 per pet per night.

Parking: € 5,00 per car per night

All rates are excluding city tax and including VAT and are subject to change without prior notice.

Facilities can be used during your stay and are always subject to availability.

Opening hours are subject to change.  

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