Frequently Asked Questions

That's a good question! Guests are telling us that staying several nights is a bit more relaxing. You then have more time to enjoy all the sports and games, the pool, the Health Spa, the various dining options, and all the other hotel facilities. You are more flexible this way and don't have to consider check-in and check-out times.

In addition, you can also take advantage of the Stay Longer, Pay Less promotion. The more nights you book, the more discount you receive. You will receive an 8% discount for 2 nights. For 3 or more nights, you'll even receive an additional 15% discount. When you create a Carlton account, you will receive an additional 6% discount on top of this discount. That's a nice stay!

Yes, we have a large parking lot with more than 250 parking spaces. The cost is €7.00 per car per night. Do you come for sports or meetings without an overnight stay? Then you can use the parking lot for free.

Four charging spots are available in our parking lot. Is your car charged? Please park it in another spot. That way everyone gets their turn.

Yes, that is not a problem! Park your bicycle for free in our covered bicycle shed. Does your bike need some fresh air? Or do you want to charge your battery? You can also use this free of charge.

With us you can easily pay with Pin (also contactless), Visa, Mastercard, American Express and cash.

Yes we do! Throughout the hotel you can use our blazing-fast wifi for free.

Yes! We have gift vouchers on which you can put a monetary value of your choice. These vouchers are available at reception or via reservations@hup.eu

Yes, if you provide written permission from your parents and a copy of each minor guest’s passport (if they are staying without an adult).

Children 13 years and older are in the adult category. Therefore, add an extra adult per child to your booking during the booking process.

Due to fire department safety regulations, we only allow a specific number of people in a room. The maximum number of people depends on the room type. Babies and small children count in this number.

A booking made through an external party must also be canceled or changed through this party. Then the change is automatically processed in our system. Unfortunately, it is not possible to make a change directly through us. 

From 15:00 we are ready to welcome you!

Check out is possible until 11:00 am.

A late check-out (until 5 p.m.) can be requested during check-in or during your stay. This cannot be reserved in advance.

Late check-out is granted based on availability.

Prices per room type:

BASE Room: € 25,00

CLUB Room: € 30,00

CLUB FAMILY: € 35,00

FAMILY XL: € 40,00

TEAM XXL: € 50,00

MATCH Room: The cost is the rates of both adjacent rooms.

Your stay at HUP is very complete. Among other things, you will enjoy an extensive breakfast buffet, you may come and work up a sweat in our gym, relax in the spa, romp around in the PLAY area and much more. Check out everything included during your stay.

Yes, all our guests enjoy an extensive breakfast buffet. On weekdays, breakfast is open between 07:00 - 10:00. On weekends between 07:00 - 11:00.

To be sure of your favorite time, we recommend reserving your breakfast table.

To make sure your favorite activity is available at the desired time, we recommend booking a few things in advance.

• Breakfast (book now)
• HUP EET Dinner (book now)
• HUP GRILL (book now)
• Bowlen (book now)
• Childcare (reserve via +31 (0)492 – 67 89 11)

Pets are not allowed at HUP.

How nice that you have something to celebrate! With our birthday packages, you can make your stay even more special. We have different options for children and adults. Please contact our front desk for more information at +31 (0)492 – 67 89 11.

Yes we do! You can score a bathrobe and/or slippers at the reception desk. The cost is € 9.50 each. The bathrobe must be returned after your stay, but the slippers you can take home!

HUP has 149 rooms with five different types. The BASE Room, CLUB Room, CLUB FAMILY, FAMILY XL and the TEAM XXL. All different, all special and all with surprising, sporty elements.

From a relaxing room for the two of you to exercise, play and snore in. To as many as 64 generous square meters of play, sports and sleeping space. Perfect for large families, clubs of friends or close-knit teams. Breakfast, air conditioning, high-speed Wi-Fi and free access to all HUP Sport and HUP Play facilities are included in all rooms.

Yes, all our rooms are equipped with modern air conditioning. So you can keep your head cool even during hot days.  

The Sport & Play facilities within HUP can be used from 3 p.m. on the day of arrival until 1 p.m. on the day of departure. This way all our guests can make optimal use of this. There are a number of options to get the most out of your stay:

• After checking out you can climb and scramble a little longer at Monkey Town. Get your free wristbands at the reception. You're welcome!
• Practice your strike and reserve a bowling alley outside of check-in and check-out times!
• Extend your stay with a late check-out from 25 euros per room. Extra time to play, until 6 p.m.!

Our cinema does not have a fixed program. Want to watch something? Ask for your favorite movie at the Sports Bar.

The temperature of our swimming pool is around 29 degrees. Our toddler bath and the whirlpools have a water temperature between 36 and 37 degrees.