Frequently Asked Questions
Is one night at HUP enough to use all the facilities?
That's a good question! Guests are telling us that staying several nights is a bit more relaxing. You then have more time to enjoy all the sports and games, the pool, the Health Spa, the various dining options and all the other facilities the hotel offers. You are more flexible this way and you don't have to consider check-in and check-out times.
In addition, you can also take advantage of the Stay Longer, Pay Less promotion. The more nights you book, the more discount you receive. On top of the standard 5% discount, you also receive an additional 8% discount for 2 nights. For 3 or more nights, you even get an additional 15% discount. HUPPP, that's a nice stay!
Can I park at HUP?
Yes, we have a large parking lot with more than 250 parking spaces. The cost is €5.00 per car per night. Do you come for sports or meetings without an overnight stay? Then you can use the parking lot for free.
Are there any electric car charging spots available?
Four charging spots are available in our parking lot. Is your car charged? Please park it in another spot. That way everyone gets their turn.
Can I bring my own bicycle to HUP?
Yes, that is not a problem! Park your bicycle for free in our covered bicycle shed. Does your bike need some fresh air? Or do you want to charge your battery? You can also use this free of charge.
What are the payment options with you?
With us you can easily pay with Pin (also contactless), Visa, Mastercard, American Express and cash.
Do you have free wifi?
Yes we do! Throughout the hotel you can use our blazing-fast wifi for free.
How do I add a child aged 13 or older to my booking?
Children 13 years and older are in the adult category. Therefore, add an extra adult per child to your booking during the booking process.
Do babies count in the number of people in a room?
Due to fire department safety regulations, we only allow a specific number of people in a room. The maximum number of people depends on the room type. Babies and small children count in this number.
I want to change or cancel my booking through an external party. Is that possible through you?
A booking made through an external party must also be canceled or changed through this party. Then the change is automatically processed in our system. Unfortunately, it is not possible to make a change directly through us.
Check-in and check-out
From what time can I check in?
From 15:00 we are ready to welcome you!
What time should I check out?
Check out is possible until 11:00 am.
I would like a late check-out, is that possible?
A late check-out (until 5 p.m.) can be requested during check-in or during your stay. This cannot be reserved in advance.
Late check-out is granted based on availability.
Prices per room type:
BASE Room: € 25,00
CLUB Room: € 30,00
FAMILY Room: € 40,00
XXL Room: € 50,00
MATCH Room: The cost is the rates of both adjacent rooms.
What is included in my stay?
Your stay at HUP is very complete. Among other things, you will enjoy an extensive breakfast buffet, you may come and work up a sweat in our gym, relax in the spa, romp around in the PLAY area and much more. Check out everything included during your stay.
Is breakfast free with my stay?
Yes, all our guests enjoy an extensive breakfast buffet. On weekdays, breakfast is open between 07:00 - 10:00. On weekends between 07:00 - 11:00.
To be sure of your favorite time, we recommend reserving your breakfast table.
What should I book in advance?
Can I bring my pet to HUP?
We love dogs! Dogs are allowed at our hotel in the lobby, terrace and rooms. Your faithful four-legged friend can be added when making a booking. Other (domestic) animals are unfortunately not allowed in our hotel.
I would like to do something extra because of a birthday or something else festive. What are the possibilities?
How nice that you have something to celebrate! With our birthday packages, you can make your stay even more special. We have different options for children and adults. Please contact our front desk for more information at +31 (0)492 – 67 89 11.
What rooms do you have?
From a relaxing room for the two of you to exercise, play and snore in. To as many as 64 generous square meters of play, sports and sleeping space. Perfect for large families, clubs of friends or close-knit teams. Breakfast, air conditioning, high-speed Wi-Fi and free access to all HUP Sport and HUP Play facilities are included in all rooms.
What is the difference between a BASE Room and a CLUB Room?
Both the BASE Room and the CLUB Room are perfect for resting after a day of sports. Get into the chill mode with 32m2 of relaxation and conveniences. Plop down on your soft bed for a nap or your favorite TV show, check your socials with blazing-fast wifi or write one more postcard home on the spacious desk. Both rooms have the same decor with sporty elements. Can you spot them all?
If you like a luxury, opt for the CLUB Room. In this top floor room you will find nice extras. Look at the view in your bathrobe and slippers. Not quite awake yet after a bath session or rain shower? A powerful espresso from your personal Nespresso machine will give you the kickstart you need. Let’s go out and play. But don't forget your bottle of water in the minibar ;-)
Do your rooms have air conditioning?
Yes, all our rooms are equipped with modern air conditioning. So you can keep your head cool even during hot days.
Can I make additional use of the facilities before and after my stay?
The Sport & Play facilities within HUP can be used from 3 p.m. on the day of arrival until 1 p.m. on the day of departure. This way all our guests can make optimal use of this. There are a number of options to get the most out of your stay:
- After checking out you can climb and scramble a little longer at Monkey Town. Get your free wristbands at the reception. You're welcome!
- Practice your strike and reserve a bowling alley outside of check-in and check-out times!
- Want to swim and/or play in the Multihal after checking out? A day pass is available for 20 euros per person (subject to availability).
- Extend your stay with a late check-out from 25 euros per room. Extra time to play, until 6 p.m.!
What is the program of the cinema?
Our cinema does not have a fixed program. Want to watch something? Ask for your favorite movie at the Sports Bar.
What is the temperature of the swimming pool water?
The temperature of our swimming pool is around 29 degrees. Our toddler bath and the whirlpools have a water temperature between 36 and 37 degrees.
Can I buy a day ticket to use the facilities?
A day pass is available for 20 euros per person. Call in advance to check whether this is possible: 0492 - 67 89 11